A moving dot tells you where. ResQvara shows what is happening.
Dispatch and operations software for ambulance services, fed by the AmbuLink One unit in every vehicle. Calls, readiness, live positions, crews, care records and reports in one system, where every decision stays with the person accountable for it.
- 1Call
- 2Triage
- 3Assign
- 4Respond
- 5Care
- 6Insight
Six stages, one system. Scroll to put the dispatch screen together and run one mission through it.
Call. A call taker records the location, a callback number and notes, and incident 2207 is pinned. An assistant may suggest questions. It does not decide.
Triage. The dispatcher sets priority P1 at 14:03. Every change is attributed and kept in the audit trail.
Assign. Four checks before a unit goes: vehicle available, roster fit, a named driver, room for the crew. AMB-14 passes all four.
Respond. Siren, lights and speed come from the AmbuLink board. “En route” comes from the crew. The screen keeps the two apart.
Care. The crew completes the patient care record. At the hospital the board reports the ignition off and the rear door open.
Insight. Every mission feeds operations: emergencies, booked transfers and event cover on one timeline.
Adult, chest pain, conscious
- Location
- Ampelokipoi, pinned on the map
- Callback
- +30 69•• ••• •12
- Notes
- Pain for 20 minutes, breathing, talking
- Incident created · call taker
- Priority set to P1 · dispatcher
- AMB-14 assigned · dispatcher
- En route · crew
| Unit | Vehicle | Roster | Driver | Crew |
|---|---|---|---|---|
| AMB-14 | yes | yes | yes | yes |
| AMB-07 | out of service | not checked | not checked | not checked |
| AMB-22 | yes | yes | no named driver | yes |
| AMB-31 | committed to event cover | yes | yes | yes |
- AMB-14 ready, crew of two: assigned
- AMB-07 out of service
- AMB-22 no named driver
- AMB-31 committed to event cover
From the AmbuLink board
- Movement
- Driving
- Speed
- 46 km/h
- Siren
- On · mode 2
- Warning lights
- On
- Heading
- South · Kifisias Ave
- Rear door
- Closed
Set by people
- Status
- En route to 2207 · crew
- Priority
- P1 · dispatcher
- Observations recorded · crew
- Treatment recorded · crew
- Arrived at hospital · crew
At the hospital, from the board
- Ignition
- Off
- Rear door
- Open
Clinical review requested
38emergency missions
21booked transfers
2venues with event cover
Demo: units, people, times and figures are invented. Streets © OpenStreetMap contributors.
Who works in it
- Dispatcher
- runs the mission, sets priority, assigns units
- Field crew
- receives runs, sets status, writes the care record
- Clinical staff
- reviews care records, follows up
- Operations
- fleet use, workload, reports across services
What the board reports
- Vehicle
- speed, movement, ignition, doors
- Emergency kit
- siren and its modes, warning lights
- Vehicle bus
- OBD data over CAN or K-Line
- Trust
- signed sessions, jamming and spoofing watch
Signals depend on the board model, the wiring and the vehicle.
Oversight
- Tenants
- each service sees only its own data
- Access
- by role
- Audit trail
- every change, attributed
- Decisions
- made by people; assistants gather information
ResQvara runs your control room, your fleet and your care records as one system. See it with your own data.
Request a ResQvara demoHow the pieces connect
Dispatch dashboard
- Fleet dispatch and vehicle telemetry on a live MapLibre map
- Interface translated into seven languages, Greek and English among them
- Sign-in for authorised staff
- Self-hosted and released through CI with near-zero downtime
ResQvara Factory
- Windows and Linux app built with Electron, TypeScript and React
- Talks to each board through a J-Link probe over RTT
- Reads board identity: serial number, secure-element public key, IMEI
- Exports a factory report of what actually ran: PASS, FAIL or INCOMPLETE
Factory workflow
- DeploymentImport the approved profile, verify the backend and live TLS, install the CA bundle.
- DeviceConnect the J-Link probe over RTT and read the board’s identity.
- DiagnosticsRun the safe-command checks on the connected board.
- ProvisioningRegister the unit’s credentials and enrol it with nRF Cloud.
- Factory reportExport what actually ran, PASS, FAIL or INCOMPLETE, as JSON and Markdown.
